Customer Survey

We Appreciate Your Feedback

Customer satisfaction is very important to our entire team. We appreciate the opportunity to serve you and trust that you will be pleased with the work of our technicians. We believe in and strive to achieve 100% customer satisfaction, so we value your feedback for every job. We invite you to complete the survey below to let us know how we did, and we would greatly appreciate if you could leave us a review once you submit your responses.

1: Was our Customer Service Representative courteous and helpful?
2: Did our Customer Service Representative advise you of our minimum fee and available services?
3: Did our Technician arrive within a reasonable time of when you were advised they'd arrive?
4: Was our Technician professional, courteous and knowledgeable?
5: Technician's appearance was:
6: Did our Technician use disposable shoe covers (booties) and a red carpet to protect your floors?
7: Were you given a complete, written diagnosis and quote before the work was performed?
8: Were additional options and pricing provided?
9: Was the work performed to your satisfaction?
10: Were you offered a customer care package and business card so you can have our number handy for future service needs?
11: Would you like to have the same Technician for future service calls?
12: Did our Technician or Customer Service Representative explain the benefits of our Red Carpet Service Agreement?
13: If not, would you like us to send you information on a service agreement?
14: How would you describe the level of service and value you received compared to the price charged?
15: Would you recommend Keith Lawson Services to others?
16: May we have your permission to share your comments with other customers and/or for marketing/advertising activities?